Insights
Cases & Blog.
Concrete, not buzzwords: projects we have delivered — plus articles & perspectives from our practice.
ITILProduct or service? What ITIL 5 demands of IT organisations
30 July 2026ITIL 5 puts the product at the centre. Why renaming the service manager to product owner is only cosmetic without clarifying product versus service.
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ITILAI in service management: not magic, but governance
16 July 2026AI in service management is not magic but governance: how predictive, generative and agentic AI change accountability, liability and control in ITSM.
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ITILWhy ITIL migrations fail
2 July 2026Why so many ITIL rollouts end with framed certificates on the wall — and change nothing in daily work.
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ITILWhat ITIL 5 adds — Lifecycle and AI Governance
18 June 2026ITIL 5 has arrived: what the new version adds with its eight-stage Digital Product and Service Lifecycle and ITIL AI Governance — and what stays the same for organisations on ITIL 4.
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ITILFrom process to practice — how ITIL 4 rethinks the structure
12 June 2026Why a «practice» is more than a renamed process — and what shifts in responsibility, tooling and organisation along the way.
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ITILFrom process to value stream — how the SVS and SVC work together in ITIL 4
20 May 2026Why the Service Value Chain is more than a new name for the process tree — and what that concretely changes in the day-to-day work of an IT organisation.
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ITILITIL as a Compass in the Digital Transformation
23 April 2026In the Qudits blog, our experts share insights from their projects and the latest findings on digital trends — including the evolution from ITIL v3 to ITIL Version 5.
Read more →Introduction of an Application Portfolio Management System
A global pharma company lacked an overview of its business application portfolio, so Qudits implemented a web-based portfolio management system with GxP-compliant workflows.
Read more →Outsourcing of Managed Print Services
A heterogeneous printer environment required migration of all business departments to a harmonised managed print service with 20% cost reduction.
Read more →Digitalisation of Manufacturing Processes
As part of a company-wide agility initiative, Qudits implemented Veeva Vault and established agile delivery standards across 113 global sites.
Read more →ICT Strategy 2025
Qudits took over interim management of the ICT department, stabilised service provision, and developed an innovative digital ICT strategy with roadmap and investment planning.
Read more →Focused & Clear Strategy
A non-profit aiming to make its region the world's leading location for Digital Precision Medicine engaged Qudits as sparring partner to gain strategic clarity and focus.
Read more →Service Catalogue
For a global speciality chemicals group, Qudits built a global service catalogue clarifying which services are provided at what cost and how.
Read more →Infrastructure Readiness for Electronic Laboratory Journals (ELN)
Research processes previously documented on paper were to be digitalised with Dotmatics ELN; Qudits provided infrastructure readiness across 20 global locations.
Read more →Relocation of a Service Centre with Telephony System
Following a company divestiture, an outsourced service centre was reintegrated and relocated from northern China to Shanghai without operational disruption.
Read more →Introduction of Digital Workplaces
As part of digitalising public administration, the entire IT infrastructure was outsourced to a virtual working environment, enabling location-independent work for 8,000 users.
Read more →Introduction of a Collaboration Tool
COVID-19 health regulations required immediate home-office relocation; Qudits deployed MS Teams in an agile emergency approach, achieving operational readiness after a 2-hour crash course.
Read more →Setup of a Service Centre in China with Telephony System
Qudits set up full IT infrastructure including server room, network connectivity, and telephony system for a new outsourced Shared Service Centre in China.
Read more →Implementation of a New Telephony System for a Shared Service Centre
Qudits conducted an RfP, implemented local IT components, and set up a global number concept for two Shared Service Centres in India and Poland.
Read more →Project Portfolio Prioritisation
Qudits defined evaluation criteria and led a structured prioritisation of 50 projects with 10 key stakeholders to identify the most important IT infrastructure investments.
Read more →Reorganisation of IT Infrastructure & Support Organisation
Qudits acted as sparring partner to develop a new organisational structure, operating model, and change communication plan for a 100+ person IT infrastructure unit.
Read more →Implementation of the LifeSphere Regulatory Management System (LS RIMS)
Five separate regulatory applications were consolidated into the LifeSphere RIMS; Qudits managed testing, incident handling, and validation support across 43 testers.
Read more →Project Management & Excellence in Quality Control
Qudits established central project governance, harmonised resource planning, and coached QC project managers over 8 months to support corporate growth targets.
Read more →Update and Validation of a Regulatory-Critical Application Release
Within a short period with a hard deadline, a regulatory-critical application was updated and fully validated according to GAMP5 to ensure continued compliance.
Read more →Introduction of Windows 10 & Office 365
A Swiss bank introduced Windows 10 and Office 365 using a Minimum Viable Product approach to enable remote collaboration while adhering to strict security guidelines.
Read more →Cause/Effect in the Context of Location Promotion
Qudits built a cause-effect chain and a KPI monitoring dashboard with representatives from multiple location promotion departments through a series of workshops.
Read more →Migration of Company Fileshares for Nine Sites to SharePoint
Qudits migrated all data from nine sites to SharePoint, handling compliance-sensitive data under the Chemical Weapons Convention, with no interruption to daily operations.
Read more →Support of the Service Management Team of a Public Agency
Qudits provided interim service management support and developed data-driven ITSM BI reports to improve oversight and service quality for the cantonal administration's IT department.
Read more →Relocation to New Office Premises with Modern Mobile Office Concept
With a site lease expiring, Qudits managed the consolidation of all regional activities into a modern innovation hub including desk-sharing infrastructure for 500 workstations.
Read more →Update and Validation of a Regulatory Critical Application and its Interface
A regulatory-critical application, its interface, and associated local and virtual clients were updated and validated according to GAMP5 within a tight timeframe.
Read more →Validation of Digitalised Regulatory Affairs Processes (SaaS)
Under penalty-linked deadlines, Qudits led the sub-project validation of a new digital regulatory affairs SaaS platform replacing all legacy systems.
Read more →Implementation of a Canton-Wide Monitoring System
A cantonal administration previously relied on various independent monitoring solutions. Qudits implemented a central monitoring system using HERMES/SCRUM to enable end-to-end visibility.
Read more →Service Ownership for the Platform Services of a Public Entity
Qudits relieved a dual-role team manager by fully assuming the service owner role for cantonal platform services, including disaster recovery documentation.
Read more →Migration and Validation of a Regulatory Critical Database from Oracle 11 to MS SQL
A regulatory-critical database was migrated from Oracle 11 to MS SQL and validated per GAMP5 within a short timeframe to ensure continued compliance.
Read more →Agile Implementation of a New Law into Digital Processes and Systems
A brand-new law required building a digital application process from scratch; Qudits led project management, requirements engineering, and testing sprints using HERMES 5.1.
Read more →Structuring and Optimising the Service Catalogue
Qudits restructured the ITSM service catalogue content, improved user experience in Matrix42, and built a knowledge base including FAQ and training materials.
Read more →Market Access as a Digital Health Application (Software as a Medical Device)
Qudits analysed regulatory requirements for a Swiss Medtech startup seeking German DiGA fast-track approval and developed a clinical evidence concept for BfArM submission.
Read more →Regulatory Assessment for Registration of Antimicrobial Biocidal Product
Qudits investigated regulatory requirements, registration options, and costs for an innovative antimicrobial biocidal product across Switzerland, France, and Germany.
Read more →Business Intelligence concept
Qudits designed a department-wide self-service reporting service for a cantonal administration — central data platform, role-based authorisation model and first live dashboards. Savings potential CHF 150–200k per year.
Read more →Power BI Reporting with Live Dashboard
Qudits built a Power BI reporting service with live dashboard for a cantonal administration, providing daily automated evaluation of resource utilisation and supplier management data.
Read more →Migration of Databases and Corresponding Applications
Qudits managed the migration of 20 applications and 30 databases to a new server environment, handling simultaneous data centre relocation and decommissioning of unused applications.
Read more →IT Quality during Logistics Digital Process Transformations
During a company-wide merger, Qudits provided GxP validation strategies and CSV expertise to support the digital transformation of logistics processes across all global distribution centers.
Read more →Service and Key Account Management for a Public Agency
Qudits stepped in as a short-term, flexible resource for service and key account management, acting as the interface between departments and IT.
Read more →Preserving and Improving of Cantonal Cyber Security
Qudits took over programme management of a running cantonal cybersecurity programme consisting of 10 projects to improve security across departments.
Read more →Next Level Telephony
A highly complex and cost-intensive telephony system spanning 65 sites was evaluated and a harmonised future-proof solution designed, with and without Microsoft Operator Connect.
Read more →Renegotiation of the Service Level Agreement for IT Services
Contractual shortcomings in a telecom SLA prevented smooth IT service delivery; Qudits defined and resolved seven fields of action through structured workshops with all parties.
Read more →Problem Manager
Qudits implemented a structured problem management process with systematic incident pattern analysis, solution teams, and KPI-driven reporting for a public administration serving 8,000 users.
Read more →Transformation from ITIL V3 to ITIL 4
Qudits developed a structured roadmap and implemented ITIL 4 Practices across 130 regional employment offices during ongoing operations, managing diverse stakeholder priorities.
Read more →IT Strategy Development 2027
Qudits developed a comprehensive IT strategy for a mobility provider using SWOT analysis and process heatmap, resulting in 12 strategic initiatives and a multi-year implementation roadmap.
Read more →Data Quality Self-Inspection Veeva Vault RIM
Qudits executed a systematic data quality self-inspection in Veeva Vault RIM, covering 5 regulatory focus areas with 68 automated checks and reporting results to the Global Regulatory Data Council.
Read more →M365 Governance & Acceptance Group Agreement & Protocol Notes
Qudits established a centralised governance and acceptance process for the company-wide Microsoft 365 rollout, aligning IT, Data Privacy, and the Group Works Council through structured documentation.
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DATA & AIMore power for your Power BI dashboard
29 August 2023Data analysis allows us to learn from the past, make predictions and adjust course - that's no secret. But not all data is created...
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DATA & AILife Science Data Analytics and Collaboration Platform
4 July 2023With the goal to unlock the future of life science innovation, I designed a revolutionary digital platform to empower organisations as...
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QUALITY & COMPLIANCEQuality management as a critical project success factor
30 May 2023Ensuring that project deliverables meet the client’s needs and project goals, entails the systematic planning, execution, and monitoring ...
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PORTFOLIO & PROJECTSHERMES 2022 – changes at a glance
17 May 2023On April 1, 2023, HERMES 2022 replaced the previous HERMES. In an interview with Julia Heumos , we talk about opportunities and...
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QUALITY & COMPLIANCETailoring validation with a smart risk strategy
14 April 2023Validation is a critical aspect of the software development and implementation process. It ensures that the software meets its intended...
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QUALITY & COMPLIANCEAudit-proof data migration in validated environments
31 March 2023Data migration strongly adheres to the core principle of Data Integrity, which is one of the most critical GxP inspection focus areas...
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PORTFOLIO & PROJECTSProject management – classic, agile, or hybrid?
21 March 2023When should you use classical project management and when agile? Even years after the emergence of the agile methodology, this question...
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QUALITY & COMPLIANCEImplementing GAMP 5
28 February 2023As any company in the life sciences industries will discover soon enough: Achieving compliance with GAMP 5 is a significant undertaking, ...
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PORTFOLIO & PROJECTSWhy the initialization phase is so underrated
24 January 2023"The distance does not matter. Only the first step is important." Marquise du Deffand
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PORTFOLIO & PROJECTSHERMES 5.1 for projects of different sizes
29 November 2022HERMES 5.1 is a methodology for the management and execution of IT projects primarily in use in the Swiss federal administration. It is...
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ORGANISATIONNew Work – the time is ripe for a new working world
17 October 2022With exponential change, new work cultures are also evolving. Since the Corona pandemic at the latest, home office has been a household...
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IT SERVICE MANAGEMENTAgile Service Management – A Practical Insight
3 October 2022What does agile service management look like in practice? Roles, artefacts, sprint events and practical tips for sustainable implementation.
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IT SERVICE MANAGEMENTAgile Service Management – An Overview
23 September 2022What is agile service management? Introduction to agility, ITSM and the key frameworks: Scrum, Kanban, Lean, ITIL 4 and DevOps.
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DATA & AIHow Artificial Intelligence Complements Humans
25 July 2022AI doesn't replace humans – it complements them. An overview of AI types, industry use cases and the challenges of productive deployment.
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IT SERVICE MANAGEMENTWith a Service Roadmap to the IT System of the Future
19 April 2022A service roadmap visualises the further development of your IT services and links IT strategy with business objectives. Here's how to build one in 6 steps.
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ORGANISATIONDo We Need Emojis in Business Communication?
10 November 2021Smileys and emojis in business communication – opportunity or risk? We examine the pros and cons and give practical recommendations.
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IT SERVICE MANAGEMENTIT Service Outsourcing for SMEs
4 October 2021IT outsourcing for SMEs: which services are worth outsourcing, what to look out for and how to find the right partners.
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PORTFOLIO & PROJECTSPeople in Daily Project Work
2 October 2020Projects rarely fail because of methods – usually because of people. How empathy, communication and trust decide project success.
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IT SERVICE MANAGEMENTITIL 4: Changes and Implications
28 August 2020ITIL 4 brings fundamental changes compared to ITIL 3. What has changed, what remains – and what does this mean for your IT organisation?
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ORGANISATIONEfficient Collaboration with MS Teams and Zoom
18 June 2020MS Teams or Zoom? We compare both collaboration tools and show what really matters for efficient remote working.
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ORGANISATION5 Principles for Collaborative Working
27 March 2020A Digital Workplace alone doesn't guarantee efficiency. These 5 principles foster productive collaboration – regardless of the tool you use.
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