Following a company divestiture, an outsourced service center was reintegrated and relocated from northern China to Shanghai without operational disruption.
Situation
In the course of the sale of parts of the company, an outsourced service centre is to be reintegrated into the company and, as a result, relocated from northern China to Shanghai without disrupting ongoing operations.
Solution
First, the inactive side of the infrastructure and telephony system is moved to Shanghai and configured. The control centre then operates from the new location, while the remaining components are added to restore full redundancy of the system.
Impact
Smooth relocation of the service centre without interrupting operations. Full redundancy of the telephony infrastructure to ensure availability in case of system failures.
Qudits’ role: Sub-project manager
Facts & Figures
- Telephony system for 40 agents