Qudits provided interim service management support and developed data-driven ITSM BI reports to improve oversight and service quality for the cantonal administration's IT department.
Situation
With the new challenges of digital transformation, the team needs support in managing and improving cantonal services.
Solution
Assist with various day-to-day service & account management tasks. Creation of status reports; communications; PMO; creation and conceptualization of data-driven BI reports; service design; service description; service catalog; establishment of an operations organization; documentation operations in the operations manual.
Impact
Reduce the workload of the team by accepting various tasks. Creation and implementation of ITSM BI reports for various stakeholders to track the ITSM tool, get an overview of the entire current workload, and better identify problems through historical analysis and KPI calculation.
Qudits’ role: Interim service manager
Facts & Figures
- 17 months
- 1 consultant