Qudits stepped in as a short-term, flexible resource for service and key account management, acting as the interface between departments and IT.
Situation
Short-term, flexible resource replacement with short handover time required, diverse tasks, requirements and many stakeholders; in addition to supporting existing services, processes need to be developed and new services need to be created simultaneously.
Solution
Keeping existing service descriptions, SLAs and contracts up to date and creating them for new services, customer communications, mapping and optimizing the quotation process incl. templates, creating quotations in coordination with specialist teams, supporting various services and customers, moderating and creating service roadmaps, checking and initiating billing.
Impact
Short-term, flexible resource replacement for the deputy team leader. Focus on the roles: service and key account manager serving as an interface between the departments and IT.
Qudits’ role: Service manager | Key account manager
Facts & Figures
- 5 months
- 2 consultants