Qudits conducted an RfP, implemented local IT components, and set up a global number concept for two Shared Service Centers in India and Poland.
Situation
Conduct an RfP to find a suitable telephony system, implementation of the local components, setup of a global number concept and configuration of the system.
Solution
First, an RfP has been conducted to find a suitable service provider. Then the local IT components (e.g. Media Servers, S4B Integration Server, etc.) have been implemented. A number concept with local phone numbers for more than 40 countries has been designed and implemented. The telephony system has been configured based on the requirements and the agents have been trained.
Impact
A new telephony system with local numbers in more than 40 countries in order to interact with customers, vendors and internal employees. Enablement of two Shared Service Centers in India and Poland incl. training to use the new telephony system.
Qudits’ role: Project manager
Facts & Figures
- 100 agents
- Concept with 3 phone numbers for 40 countries