Qudits restructured the ITSM service catalogue content, improved user experience in Matrix42, and built a knowledge base including FAQ and training materials.
Situation
As part of consolidating the ITSM service catalogue in a central location, its content is to be structured and optimised with regard to user experience.
Solution
Consolidation and restructuring of the ITSM service catalogue, UX optimisation by adding descriptions, images and icons. Creation of a knowledge base with support page, articles, FAQ and training materials. Reorganisation of the document repository. Creation of factsheets for administration and blue-light organisations.
Impact
The restructured service catalogue content, together with an intuitive Matrix42 interface, increases efficiency and makes daily operations easier for customers with up-to-date information.
Qudits’ role: Service manager | Marketing specialist
Facts & Figures
- 3 months
- 2 consultants