Qudits restructured the ITSM service catalog content, improved user experience in Matrix42, and built a knowledge base including FAQ and training materials.
Situation
As part of consolidating the ITSM service catalog in a central location, its content is to be structured and optimized with regard to user experience.
Solution
Consolidation and restructuring of the ITSM service catalog, UX optimization by adding descriptions, images and icons. Creation of a knowledge base with support page, articles, FAQ and training materials. Reorganization of the document repository. Creation of factsheets for administration and blue-light organizations.
Impact
Restructuring and revision of the service catalog content plus intuitive Matrix42 interface increases efficiency and makes daily operations easier for customers with up-to-date information.
Qudits’ role: Service manager | Marketing specialist
Facts & Figures
- 3 months
- 2 consultants