Qudits relieved a dual-role team manager by fully assuming the service owner role for cantonal platform services, including disaster recovery documentation.
Situation
Decentralized management of orders and assets; lack of transparency in resource planning; team undergoing major changes; diverse tasks simultaneously; challenging collaboration with service providers.
Solution
Compilation of a contract overview, work planning/preparation, asset management (CMDB), change handling, systematization of agile working methods, protection needs measures, team workshop, database transfers, supplier management (SLAs) and operational documentation including emergency documentation.
Impact
Relieving the team manager acting in a dual role. Ensuring services are provided in accordance with SLAs, associated processes are adhered to and documented, and central solutions are implemented.
Qudits’ role: Service owner
Facts & Figures
- 8 months
- 2 consultants