For a global speciality chemicals group, Qudits built a global service catalogue clarifying which services are provided at what cost and how.
Situation
The group's IT infrastructure services are provided by a mix of global, regional and local services. A service catalogue is to be developed to increase cost efficiency.
Solution
Establishment of a global service catalogue to bring clarity on which services are provided, at what cost, and how. Strong focus on user-centric description and segmentation of services and their internal marketing. Establishment of an organisation to manage and develop the services.
Impact
Global service catalogue, marketing concept, billing model, service management organisation and competence model.
Qudits’ role: Sparring partner | Workshop moderator
Facts & Figures
- 12 services
- 6 months of direct project work
- Thereafter several years of accompaniment