A public administration handled internal service cost allocation largely by hand — via spreadsheets, e-mails and media breaks. It cost time, was error-prone and barely traceable. Qudits was brought in to structure and automate the process end-to-end.
Situation
Where people, technology and organization interact, dependencies arise. That was exactly the challenge here: different stakeholders, grown Excel solutions and regulatory requirements that had to be met at all times.
Solution
We first made the process transparent, unravelled dependencies and designed a clear target structure — flexible enough to adapt to changing regulations. The allocation was then automated step by step, with clear approval and control points.
- Process analysis & target picture together with the departments
- Automated data flows instead of manual transfer
- Human approvals where they count
- Traceability & audit-safety from the start
Impact
Today the allocation runs faster, with fewer errors and full transparency. The administration can focus on its core tasks — and is ready for future adjustments. We accompanied the process from problem analysis to anchoring in day-to-day operations.
