Management Consultant
Bruno Felix
The service-oriented trailblazer
“Everything should be made as simple as possible, but not simpler”Albert Einstein
Throughout my long career across diverse industries, I have seen that sustainable change only happens where IT, business and people work together. With structured service architecture, smart processes and a focused IT strategy, I enable organisations to reduce complexity and unlock faster impact.
Background
My background.
In my roles as CTO, team lead, project manager and consultant I have repeatedly built bridges – between business and IT, strategy and execution, people and systems. Continuous improvement, sustainable impact, customer value and efficiency are always at the heart of what I do. As a graduate IT professional (Dipl. Informatiker HF) with a CAS in Digital Finance and an ITIL® 4 Managing Professional certification, I bring years of experience leading and consulting IT organisations across banking, insurance, healthcare, sports and industry. The “Service-Oriented IT” transformation project I led won the Service Management Switzerland Award in 2021.
Consultancy focus
How I support you.
- Developing and establishing IT, sourcing and cloud strategies
- Defining and rolling out target IT architectures for technology, applications, security and data – including policies and processes
- Defining IT service and process frameworks transparently with measurable KPIs and rolling them out customer-centric
- Project & programme management for digital transformation projects across various industries
- Analysing complex problems and developing targeted optimisation and action recommendations
- Empowering and training leaders and team members
Lighthouse projects
Selected projects.
Service-oriented IT rollout
In a Swiss insurance group I served as project lead for the rollout of a service-oriented IT operating model with a transparent IT service portfolio of clearly defined services and responsibilities. The cost and performance transparency we built up made IT service costs available at the push of a button. Cost allocation by usage was implemented through group-wide service level agreements (SLAs) in line with the OECD transfer pricing guidelines.
Digital transformation in professional sports
As CTO/Head IT I drove the digital renewal. I shaped the IT and cloud strategy, implemented a transparent service catalogue and optimised processes to support training, match operations and management with the best possible digital solutions. In the process I saw first-hand how digitalisation in the sports business has already become a decisive success factor in many areas.
IT security in mobile banking
For a Swiss private bank, mobile banking security was the focus of a project. I designed the IT security architecture for mobile applications (including encryption, multi-factor authentication and secure network connections). With this project we were able to reduce growing fraud risks through robust security measures while at the same time enabling further innovative mobile services.
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