Service Excellence Archive - Qudits AG

Service and key account management

Qudits — Thu, 08 Jun 2023 10:49:51 +0000

Short-term, flexible resource replacement for the deputy team leader of the central IT department of a public authority. Focus on the roles of Service and Key Account Manager as an interface between the departments and IT.

Der Beitrag Service and key account management erschien zuerst auf Qudits AG.

Restructuring and optimizing the service catalog

Qudits — Fri, 27 Jan 2023 08:31:02 +0000

The restructuring and content revision of the ITSM service catalog of a Cantonal administration as well as the re-design and implementation of an intuitive user interface for the Matrix42 tool increases the efficiency, improves the user experience and facilitates the work of the ITSM team as well as their customers in daily operations. Also part of the project is the development of a knowledge base as well as the creation of factsheets for the departments and blue light organizations affected by the change.

Der Beitrag Restructuring and optimizing the service catalog erschien zuerst auf Qudits AG.

Modern mobile office concepts

Qudits — Thu, 26 Jan 2023 14:30:05 +0000

With the expiry of the lease of one location, all activities in the region are to be consolidated at one innovation hub and modern workplaces are to be created. Project management and coordination of the timely relocation of around 500 workstations, including the introduction of a modern mobile office concept and the infrastructure for a desk sharing booking system that enables flexible working in the office and at home.

Der Beitrag Modern mobile office concepts erschien zuerst auf Qudits AG.

Service Ownership for Platform Services

Qudits — Wed, 30 Nov 2022 12:58:14 +0000

Reducing the workload of the team leader of the IT department of a cantonal administration with regard to his role as service owner. The activities include ensuring that functional managers can provide their services in accordance with the service level agreement and that the associated processes are complied with, documented and implemented in the central tool. This also includes the creation of emergency documentation in the event of a disaster, e.g. cyberattacks.

Der Beitrag Service Ownership for Platform Services erschien zuerst auf Qudits AG.

Ad interim service manager

Qudits — Wed, 30 Nov 2022 12:42:49 +0000

Reduction of workload for the ITSM team of a public administration as service manager ad interim. Improvement of the cantonal service and support in service and account management including responsibility for the ITSM tool, communication with stakeholders and suppliers as well as setting up a data-driven Power BI reporting for monitoring and as support in decision making.

Der Beitrag Ad interim service manager erschien zuerst auf Qudits AG.

Re-organization of the IT infrastructure and support organization

Qudits — Mon, 11 Oct 2021 13:08:54 +0000

Redesign of organization and operating model incl. roles and responsibilities for the IT infrastructure and support organization in close cooperation with the head of the global IT infrastructure department for 100+ employees. Development of a change and communication plan for the redesign of the organization incl. preparation of communication materials.

Der Beitrag Re-organization of the IT infrastructure and support organization erschien zuerst auf Qudits AG.

Introduction of digital workplaces (service)

Qudits — Sat, 06 Jun 2020 11:00:02 +0000

The outsourcing of the entire infrastructure to a virtual working environment allows the 8,000 employees of a public administration to work from anywhere and with any device. For this purpose, the server infrastructure is set up and the necessary software and devices are provided. Uniform cantonal standards are created through the development of a service catalog, service organization and operating manual.

Der Beitrag Introduction of digital workplaces (service) erschien zuerst auf Qudits AG.

Relocation of a service center with telephony system

Qudits — Sat, 06 Jun 2020 10:35:52 +0000

In the context of divesting parts of the company, an outsourced service center is to be reintegrated into the company. In order to avoid the disruption of ongoing operations, the non-active side of the infrastructure and telephony system are first moved to Shanghai and configured. Afterwards, the control center is operated from the new location, while the second part of the components is added to restore the full redundancy of the system.

Der Beitrag Relocation of a service center with telephony system erschien zuerst auf Qudits AG.

Introduction of electronic laboratory journals

Qudits — Sat, 06 Jun 2020 10:19:16 +0000

Digitalization of research processes previously documented mostly on paper and in Excel through the introduction of the cloud-based ELN software solution Dotmatics for desktop as well as on mobile devices for 1,600 users at 20 locations worldwide. In preparation, a global requirements analysis will be conducted and the necessary infrastructure in terms of performance and coverage will be provided locally.

Der Beitrag Introduction of electronic laboratory journals erschien zuerst auf Qudits AG.

Global service catalogue

Qudits — Mon, 20 Apr 2020 15:50:38 +0000

In order to increase cost efficiency, a service catalogue is to be developed which will provide clarity as to which services are provided at what cost and how. The focus is on user-centered descriptions and a segmentation of the services as well as their internal marketing. In addition, an organization for the management and development of the services are established.

Der Beitrag Global service catalogue erschien zuerst auf Qudits AG.